The total repair price quote that the technician will provide after diagnosing the appliance will consist of the service call fee, part(s), labour, cost of shipping (if applicable), and GST. 

Our quotes are based on the Major Appliance Services National Price Guide (MASNPG) Bluebook, which is endorsed by the Marcone Servicer’s Association (MSA), North American Retail Dealer’s Association (NARDA), and United Servicer’s Association. This means our quotes will conform to the industry standard and that we provide services to you at a fair price that covers our operating expenses, but not more.  

No, the service call will not be waived with the repair. The total repair price quote will include the service call charge. The service call fee covers the cost of booking your appointment, doing the prerequisite technical and parts research, driving to your home, and diagnosing your appliance using the technician’s knowledge and experience.

Some companies that claim to waive the service call charge with the repair include the service call charge in the cost of labour and arrive at the same total repair price in the end. We aim to build trust with our customer base by straightforwardly explaining our charges rather than taking the more convenient short-term marketing approach. 

We will not know what it will cost to fix your appliance until after the technician has diagnosed it on-site. The total repair price could range from $95 – $1400, depending on the parts and labour required. 

However, the average total repair price range is around $175 – $375, including the service call. If there is an obvious problem with your appliance, such as a torn washer door gasket, we can provide you with an estimate over the phone, but this estimate will be subject to change if the technician finds any other problems or complicating factors (such as a dryer stacked on top that was not mentioned) once on site, and the service call charge will still be owed.

No, the service call fee is only charged once per repair, even if multiple trips are required. 

The average modern energy-efficient appliance has an expected lifespan of 10-15 years. Depending on the age of the unit and the cost to repair (which will depend on the problem), you will be able to determine whether it is worthwhile after being provided with a quote. Older appliances may have a lifespan of 20+ years. Most of the time, it is worthwhile to repair. We will inform you if we do not believe it is worthwhile to repair your appliance. 

Senior’s Discount – 10% Off Parts (Provided Upon Request Only)

Repeat Customer Discount – 10% Off Parts

Multiple Appliance Discount – Any additional appliance which you would like to have assessed on-site can be assessed by the technician for a discounted diagnostic fee of $50. This discount is only offered if we are made aware of the additional appliance(s) while booking the appointment, but not after the technician has arrived on site (so that the technician can be as prepared as possible with access to technical documents and parts). If the additional assessment is very quick, the $50 fee is often waived (at the technician’s discretion). 

If your appliance requires two visits, we still only charge the service call once. It is in our interest to repair your appliance on the first visit, and you can be sure that we will do everything practically possible to achieve this. 

If a part needs to be ordered locally after diagnosing your appliance, the repair can usually be completed within 2-3 business days. However some parts do need to be ordered from out-of-province and may take 3-9 business days to arrive. Back-ordered parts may take weeks or months to arrive and the ETA is often unclear. In any case, we will always make you aware of part order times when the quote is provided. 

If you are scheduled for service appointment, you will be contacted by phone or email by 7:00 PM the day before your appointment to be notified of the two-hour arrival window in which the technician will arrive.